An online patient consultation platform, which we are introducing next month, has received its best-ever global customer satisfaction rating after having its UK rollout at three other Lakeside practices. 

Doctrin, which can be accessed via mobile and all digital devices, is already in operation at Oundle, New Queen Street and St Neots and it is being introduced here in late January. 


It has a consistently high feedback rating with over 90% of respondents saying they have sufficient information and are happy to recommend it to others. 

We are encouraging all patients to register for their NHS log in so they can access the Doctrin platform when it replaces our existing Engage Consult software in late January. It uses a series of questions and rating scales to enable us to accurately assess your needs and responses are always sent securely via cloud-technology. 

Doctrin, a Swedish platform which is widely used in the Nordic countries, has been adapted for the UK market with information and links specifically for UK patients. Lakeside Healthcare is the first provider to go live with the platform in the UK. It is responsive and our team will respond during normal surgery hours.  

Lakeside’s Chief Medical Officer and GP Partner, Dr Miles Langdon, said: ‘Doctrin is easy to use and navigate and we have been hugely impressed, both with the ease of the system and the support we have had from the company itself. Its first months of operation have been incredibly positive. This continues to provide convenient access for those patients who can and want to use a digital platform, while enabling better phone access for those that can’t use digital technology.’  

Craig Oates, Doctrin’s Managing Director, UK and Ireland said ’We are both delighted, and excited, to partner with Lakeside Healthcare and work together to radically transform how healthcare is delivered. General ­­Practice in the UK is facing unprecedented demand and we are happy to provide the next generation of online health solutions for care navigation and management.’ 


Published: Dec 24, 2021

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