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Many conditions can be treated without the need to see your GP.

Please use the NHS Symptom checker

Please make a selection to reveal who's best to deal with your condition.

You can often take care of your health conditions without needing to see us. Many minor illnesses and injuries can be treated at home with medicines you can buy without a prescription and by getting plenty of rest. Taking care of yourself is the best choice for a sore throat, cough, or a grazed knee.

If you're not sure if you should take care of your illness yourself, you can call us on 01733 240 478 or get medical advice from from the NHS 111 website or call 111

Patients can now get treatment for seven common conditions directly from their local pharmacy, without the need for a GP appointment or prescription.
The Pharmacy First scheme was launched by the government and NHS England to give patients quick and accessible care and ease pressure on GP services. Pharmacists can now treat and prescribe medication for the following common conditions and ailments:

• Earache – 1 to 17 years
• Impetigo – 1 year and older
• Infected insect bites – 1 year and older
• Shingles – 18 years and older
• Sinusitis – 12 years and over
• Sore throat – 5 years and over
• Uncomplicated urinary tract infections – Women 16 to 64 years

You can get treatment for these conditions by visiting the pharmacy or contacting them virtually. 

GP receptionists, NHS 111 and providers of emergency care will also be able to direct patients to pharmacies, that offer the service, if contacted.

For more information please see the Department of Health and Social Care website

Pharmacists can also can provide advice and over-the-counter medication for various common conditions such as coughs, colds, flu, as well as everyday issues like aches, pains, and skin rashes. No appointment is necessary to see a pharmacist, and they will let you know if you need to see a doctor. Many pharmacies are open evenings and weekends, and often provide private consultation rooms where you can discuss issues without being overheard.

To find your nearest pharmacy and check opening times, visit the NHS find a pharmacy service

Information and advice for travelling abroad.

Visit our Travel Information page

You must give your employer a doctor's 'fit note' (sometimes called a 'sick note') if you've been ill for more than 7 days in a row and have taken sick leave. This includes non-working days, such as weekends and bank holidays.

Visit our Sickness Certificates page

The way to book an appointment is simple: complete an online form using our online consultation platform called Anima or call us.

Anima is open Monday to Friday, excluding bank holidays, at 8am and closes at 6pm or when we reach maximum safe clinical capacity.

You can call us whether your medical problem is urgent or routine during our opening hours at 01733 240 478. Please try to avoid calling before 9am; our telephone lines are very busy at this time. 

When you call, our receptionist will ask you for a brief description of your medical problem and a contact number. Your call will be prioritised based on clinical urgency and need. An appointment may be booked or a Doctor or Practitioner may call you back at a pre-arranged time to discuss the best course of action. Depending on the nature of your medical problem, resolving it over the phone may be possible, or we will arrange an appointment to see you.

If you are using Anima, follow the on-screen instructions and answer the multiple-choice questions in the online form. Anima prioritises each form based on clinical urgency and need using the information you provide. This ensures you get the right help, whether it's self-care advice, a prescription ready for pickup at your chosen pharmacy, an in-person appointment at the practice, or something else.

Whether you call or use Anima, your medical problem will be prioritised based on clinical urgency and need, and we will ensure that you are seen by the most appropriate clinician within a suitable time frame for the presenting medical issue. We aim for you to speak to a Doctor or Practitioner on the same day.

We provide a minor injuries service and a treatment room for appointments, including dressings, injections, blood tests, and other treatments, which can be booked in advance. Appointments are typically with a Practice Nurse and can be booked up to four weeks in advance online using the NHS App or SystmOnline. 

The GP Hub, based at The City Care Centre, offers a number of evening and weekend appointments. These are ideal if you find it challenging to attend the practice during our normal working hours. Please call Reception on 01733 240 478 to book an appointment at the GPN Hub.

Click here for bank holiday opening hours

If you have an acute medical issue or feel you need to be seen today, call us on 01733 240 478 or visit in person and speak to a receptionist.

When you call, our receptionist will ask for a brief description of your acute medical issue and a contact number. Every one of our calls is prioritised based on clinical urgency and need; an appointment may be booked, or a clinician may call you back at a pre-arranged time to discuss the best course of action. Depending on the nature of your medical issue, resolving it over the phone may be possible, or if needed, we'll arrange an appointment later in the day.

Find information about practice opening and closing times

Our GPs are only able to do home visits for patients who are housebound.   

If you do need a home visit, please try to telephone reception on 01733 240 478 before 10am.

Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed.

You will be asked details about your condition when you get in touch.

If you are unable to keep your appointment, please give us as much notice as possible so that your appointment can be offered to someone else.

If you are cancelling please telephone us on 01733 240 478 as soon as possible, and at least 30 minutes before your appointment time. This will enable us to offer your appointment to someone else.

Alternatively you can cancel your appointment online using SystmOnline or the NHS App, if you are signed up to these services. 

Cancellations notified less than 30 minutes before the appointment time will be recorded as failure to attend (DNA).

Repeated failure to attend booked appointments is a significant waste of NHS resources and may lead to your registration being removed from our list.

Greater Peterborough GP Hub

Can't get to your GP surgery during opening hours?

Ask at our reception for an appointment at the GP Hub which is located at:

The City Care Centre,
Thorpe Road
Peterborough
PE3 6DB

Available to all registered patients of Greater Peterborough.
Monday to Friday 6.30pm to 9.00pm
Saturday: 8.30am to 1.00pm and 1.30pm to 6.30pm

This NHS Service is provided by Greater Peterborough Network Ltd, a company owned and run by local GPs.

If our services are unavailable, you can get medical advice from the NHS 111 website or call 111. This service will direct you to the most appropriate local healthcare option.

NHS 111 is a fast and easy way to get the right help, whatever the time, and is available 24 hours a day, 365 days a year. Calls to NHS 111 are free from landlines and mobile phones.

 Information about NHS 111 is available in different formats like large print, easy read, audio recording or British Sign Language (BSL) or you can contact NHS Digital.

If you require urgent medical attention that isn't life-threatening, you can go to an urgent treatment centre. These centres, led by GPs, are open for at least 12 hours every day, including bank holidays. They can diagnose and treat various common ailments including sprains and strains, suspected broken limbs, minor head injuries, cuts and grazes, minor scalds and burns, feverish illness in adults, feverish illness in children, and abdominal pain.

To find your nearest urgent treatment centre and check opening times, visit 'find an urgent treatment centre'

Visit an A&E department (also known as the emergency department or casualty) for genuine life-threatening emergencies. These may include conditions such as loss of consciousness, an acute confused state, fits that are not stopping, chest pain, and breathing difficulties.

Less severe injuries can be treated at urgent care centres.

To find your nearest A&E, visit 'find an A&E'