Friends & Family Test Results

The NHS want you to have the best possible experience of care. The NHS Friends and Family Test is a way of gathering your feedback, so we can continually review our service.

It is based on one simple question:

"How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?"

Your feedback will help us learn more about what you think of your experience – what you like and what you think we could improve. Ultimately, you’re helping us to make changes that will ensure we can offer the best possible care.

 

FRIENDS & FAMILY TEST RESULTS

Select year:
  • 58% Extremely Likely
  • 9% Likely
  • 5% Neither Likely nor Unlikely
  • 10% Unlikely
  • 18% Extremely Unlikely
  • 0% Don't Know
Year-month Extremely Likely Likely Neither Likely nor Unlikely Unlikely Extremely Unlikely Don't Know
Nov 2022 000000
Oct 2022 000000
Sep 2022 000000
Aug 2022 100000
Jul 2022 000120
Jun 2022 000000
May 2022 200110
Apr 2022 111010
Mar 2022 100100
Feb 2022 200000
Jan 2022 400000
Dec 2021 100120
Nov 2021 700100
Oct 2021 200000
Sep 2021 000020
Aug 2021 000010
Jul 2021 000100
Jun 2021 000010
May 2021 000110
Apr 2021 100000
Mar 2021 000010
Feb 2021 011000
Jan 2021 100000
Dec 2020 010010
Nov 2020 200010
Oct 2020 000120
Sep 2020 000100
Aug 2020 000000
Jul 2020 000000
Jun 2020 201000
May 2020 000000
Apr 2020 300010
Mar 2020 000010
Feb 2020 300000
Jan 2020 000000
Dec 2019 000000
Nov 2019 000000
Oct 2019 000000
Sep 2019 000000
Aug 2019 100000
Jul 2019 000000
Jun 2019 000000
May 2019 000000
Apr 2019 000000
Mar 2019 100000
Feb 2019 101020
Jan 2019 111000
Dec 2018 000000
Nov 2018 100000
Oct 2018 3261380
Sep 2018 1742300
Aug 2018 100000

Patient feedback

We asked the question:
Why did you choose that response?

I’ve been a patient along with my late husband of Dr Bahtia for 5 or more yrs & I can say he’s the best ! All Drs are great along with all staff, friendly receptionist! I would highly recommend Yaxley they really need to get No: 1 spot for surgery of the year!
Posted on: 02/11/2021

Fab service with a nurse practitioner last Thursday .
Posted on: 02/11/2021

Marvellous practice with friendly staff. Always have been there for us ,nothing is too much trouble.
Posted on: 01/11/2021

You are always able to speak with a doctor when needed and always offered a face to face appointment if needed. The online system is great and convenient, receptionists are always helpful too. Doctors and nurses have always listened to me and explained things and all of them have been great with my son even when he can be a little uncooperative!
Posted on: 01/11/2021

The care and support from the doctors is second to none,
Posted on: 01/11/2021

The team at lakeside Yaxley have always been very responsive and helpful, but in the last three weeks all three of my children have needed medical help and the staff have been fantastic. From call back from the GP to receptionist to Nurse Practitioner appointment through to medicine being prescribed 5 minutes later. I cannot fault them. All have been approachable and informative and the lines of communication have been left open if we need them again.
Posted on: 01/11/2021

The service I’ve received from Lakeside Healthcare at Yaxley is, in my opinion, wonderful both as a patient and a carer for my husband. This includes Rowlands Pharmacy staff to whom we’re both grateful for going over and above their usual high quality service. Thank you for all your help.
Posted on: 22/10/2021

The professional care and quality of service is outstanding , Dr Betts Miller and the nurse practitioner especially stands out
Posted on: 20/10/2021