How to Make and Cancel an Appointment

Check your condition first

Many conditions can be treated without the need to see your GP.
Please use the NHS Symptom checker.

Self-care at home

You can often take care of your health conditions without needing to see us. Many minor illnesses and injuries can be treated at home with medicines you can buy without a prescription and by getting plenty of rest. Taking care of yourself is the best choice for a sore throat, cough, or a grazed knee.
If you are not sure if you should take care of your illness yourself, you can call us on 01733 240 478 or get medical advice online from the NHS 111 website or call 111. 

Speak to a pharmacist

Pharmacists might not be your first thought for medical advice, but they have the right training to ensure you get the help you need. They can provide advice and over-the-counter medication for various common conditions such as coughs, colds, flu, as well as everyday issues like aches, pains, and skin rashes. No appointment is necessary to see a pharmacist, and they will let you know if you need to see a doctor. Many pharmacies are open evenings and weekends, and often provide private consultation rooms where you can discuss issues without being overheard.

There is also a Pharmacy First scheme where community pharmacies can now treat seven common conditions without needing a GP appointment.

This is part of a major change in how the NHS provides care. Pharmacists at most pharmacies can now assess, treat, and provide some prescription medicines for:

• Earache (for ages 1-17)
• Impetigo
• Infected insect bites
• Shingles
• Sinusitis
• Sore throat
• Urinary tract infections (UTIs) for women aged 16-64

More information about Pharmacy First 

To find your nearest pharmacy and check opening times, visit 'find a pharmacy'. 

Book an appointment

The way to book an appointment is simple: complete an online form using our online consultation platform called Anima or call us.

Anima is open Monday to Friday, excluding bank holidays, at 8am and closes at 6pm or when we reach maximum safe clinical capacity.

You can call us whether your medical problem is urgent or routine during our opening hours at 01733 240 478. Please try to avoid calling before 9am; our telephone lines are very busy at this time. 

When you call, our receptionist will ask you for a brief description of your medical problem and a contact number. Your call will be prioritised based on clinical urgency and need. An appointment may be booked or a doctor or Practitioner may call you back at a pre-arranged time to discuss the best course of action. Depending on the nature of your medical problem, resolving it over the phone may be possible, or we will arrange an appointment to see you.

If you are using Anima, follow the on-screen instructions and answer the multiple-choice questions in the online form. Anima prioritises each form based on clinical urgency and need using the information you provide. This ensures you get the right help, whether it's self-care advice, a prescription ready for pickup at your chosen pharmacy, an in-person appointment at the practice, or something else.

Whether you call or use Anima, your medical problem will be prioritised based on clinical urgency and need, and we will ensure that you are seen by the most appropriate clinician within a suitable time frame for the presenting medical issue. We aim for you to speak to a Doctor or Practitioner on the same day.

We provide a minor injuries service and a treatment room for appointments, including dressings, injections, blood tests, and other treatments, which can be booked in advance. Appointments are typically with a Practice Nurse and can be booked up to four weeks in advance online using the NHS APP or SystmOnline. 

We offer a limited number of appointments during our extended surgery hours on Tuesdays and Saturday mornings. Additionally, there are limited weekend and evening appointments available on weekdays at the GPN Hub in the City Care Centre. These appointments are ideal if you find it challenging to attend the practice during normal working hours. Please call Reception at 01733 240 478 to book an appointment at the GPN Hub.

Click here for bank holiday opening hours

When to contact NHS 111

NHS 111 is a fast and easy way to get the right help, whatever the time, and is available 24 hours a day, 365 days a year. Calls to NHS 111 are free from landlines and mobile phones.
If you have difficulties communicating or hearing, you can call 18001 111 on a textphone, use the NHS 111 British Sign Language (BSL) interpreter service if you are deaf and want to use the phone service.

When to visit an Urgent Treatment Centre

If you require urgent medical attention that is not life-threatening, you can visit urgent treatment centre. Peterborough Urgent Care Centre is located at Peterborough City Hospital and is open from 8.00am to 8.00pm every day, including bank holidays. They can diagnose and treat various common ailments including sprains and strains, suspected broken limbs, minor head injuries, cuts and grazes, minor scalds and burns, feverish illness in adults, feverish illness in children, and abdominal pain.

For more information visit the NHS website

When to go to A&E and 999

Visit an A&E department (also known as the emergency department or casualty) for genuine life-threatening emergencies. These may include conditions such as loss of consciousness, an acute confused state, fits that are not stopping, chest pain, and breathing difficulties.

Less severe injuries can be treated at urgent care centres.

To find your nearest A&E, visit 'find an A&E

When we are closed

If our services are unavailable, you can get medical advice from the NHS 111 website or call 111. This service will direct you to the most appropriate local healthcare option.