HOW TO MAKE AND CANCEL AN APPOINTMENT
Doctors’ telephone call backs are available to book via SystmOnline, these can be booked the NIGHT BEFORE from 6.30pm for the following day - meaning you can book in the evening without a long queue on the telephone each morning.
Here is a list of the other type of appointments that are available to book on-line:
- NHS Health Checks
- Routine Blood Tests
- INR Appointments
- Diabetes Annual Reviews
- Chronic Heart Disease Appointments
- Purple Clinics (for patients who have been informed they are part of this programme with more than one long term condition e.g. Hypertension, Asthma, CHD, COPD and CKD)
- Smoking Cessation Clinic
Initial login details can be obtained from the Practice reception. A form of personal identification may be required.
Once you have registered to use the online services, you will have access to making future requests online including booking and cancelling appointments and ordering your next repeat prescription.
Find out how to register for the online services
The new way to book an appointment is simply to ring on the day you wish to speak to a Doctor or a Nurse Practitioner.
Ring any time during our opening hours on 01733 240478 as there will always be telephone appointments available, whether your problem is urgent or routine.
Please don’t rush to call before 9.00 am – we will not run out of appointments and calling later will ease our congested telephone system. Telephone consultations can also be booked via SystmOnline from 6.30 pm for the following day.
We guarantee that you will speak to a Doctor or Nurse Practitioner that day. It may even be possible to put your telephone call straight through to a Doctor or Nurse Practitioner. If you need or want to be seen you will be offered an appointment by a Doctor or a Nurse Practitioner the same day.
Appointment FAQ (Updated January 2018)
Automated Answering Service
The Practice operates an automatic answering service, you will be asked to choose one of the following options:
Press 1 for Medical Emergencies or Health Care Professionals calling
Press 2 for Prescription Queries and Repeat Medication
Press 3* to book a Telephone Consultation with a Doctor or an Appointment
Press 4 to speak to the Administration Team
Press 5 to listen to the options again
For all other enquiries, you will be asked "to hold"
*Please note Appointment Line is open Monday to Friday from 08:00 to 12:00 and then 13:30 to 17:15
Treatment room appointments for dressings, injections, blood tests etc will continue to be booked in the old way and appointments will continue to be available in advance. We will also continue to offer a minor injuries service throughout the day to avoid Accident & Emergency attendances.
Our Practice Nurses deal with minor illnesses and trauma. Appointments are generally 10 minutes long and can be booked in advance. These appointments are also available to book online, in some cases at far as 10 weeks in advance. If you are registered for SystmOnline please log in here.
We are able to offer a limited number of appointments during extended surgery hours on Saturday mornings. Limited number of evening appointments during the weekdays are also available either at YGP or one of the neighbouring surgeries. Ideally, these slots are for people who find it difficult to attend the Practice during normal working hours and these are booked by the Doctors and Nurse Practitioners.
Patients who use the Community Car Service can be reassured that their needs will be met. They simply need to let the Doctor/Nurse Practitioner know that this is how they will be coming to the surgery. If they need a surgery appointment the Doctor/Nurse Practitioner will make the necessary arrangements.
The Health Centre is closed on Sundays and Bank Holidays.