Enhanced Access Service

Why is a new enhanced access service approach needed?

The new arrangements aim to remove variability across the country by putting in place a more standardised and better understood offer for patients. It provides an opportunity to develop a better blend of appointments including taking advantage of digital platforms, facilitating convenient access for patients and flexible working for staff.

Introducing a more multidisciplinary offer means patients can access a broader set of services including screening and vaccination.

Primary Care Networks (PCNs) will be required to provide enhanced access appointments between the hours of 6.30 pm to 8 pm Mondays to Fridays and 9 am – 5 pm on Saturdays.  As enhanced access will be delivered at a PCN level – not every practice has to be open during these hours. 

Practice core working hours will remain the same, however, there are appointments available to patients outside of these hours on a book in advance basis.  These appointments will be offered across the PCN practices, and you will be advised at the time of booking where your appointment will be.  As the practice may not be physically open during these hours, patients will be unable to have general queries answered or dealt with during enhanced access opening times. Please be aware, your appointment may be a telephone call, video call or a face-to-face appointment but again, you will be advised at the time of booking.