updated at 12:41pm on 01/06/2020

by Alison Brown

Online services

I have used the online services a few times and found them an excellent way to communicate with the practice. I have used them for ordering medicines, making appointments (closed during COVID 19 pandemic) and particularly the emailing system. This is a great way to make sure you communicate what information you require from the GP. They have always responded quickly. This has happened even during the pandemic for which they seemed to be well organised to meet the very challenging situation. Thank you so much

Visited in March 2020, Posted on 28 March 2020

by Brian D gave Lakeside Healthcare at Yaxley a rating of 5 stars

Great surgery

Always manage to get a consultation call back within minutes and an appointment to see a doctor the same day.

Visited in August 2018, Posted on 21 August 2018

by Anonymous gave Lakeside Healthcare at Yaxley a rating of 5 stars

excellent access and treatment always

unfortunately I have had to contact the surgery six times during the last year which is very unusual. On every occasion I have received a call back from a GP within a few minutes of calling. I have then been seen by a GP within the next hour and given all the time I needed. As a result my conditions have improved.

Visited in May 2018, Posted on 09 June 2018

by Anonymous gave Lakeside Healthcare at Yaxley a rating of 5 stars

Superb Service

This is a classic story of how a surgery has evolved to serve people in the modern era. I hear stories of my work colleagues who have to wait 2 weeks for a GP appointment and with a slightly smug smile I tell them that I can be seen on the same day, every day.

If I phone or book a consultation online I am always able to speak to a Doctor, For most cases, you simply don't need to be seen physically therefore most issues can be dealt with, prescription sent through to local pharmacy and job sorted. For the times that I feel I should be seen physically I always am.

One small suggestion would be to offer the patient records online, the facility is there but obviously not activated.

Make no mistake, this is a 5 star service and I am very grateful that I live in an area where I am eligible to use it.

Visited in November 2017, Posted on 20 November 2017