Ordering a repeat prescription

Our practice will no longer accept prescription requests over the telephone for safety reasons.

How to order your repeat prescription 

You can request your repeat medication using one of the following methods:

• Via the NHS App – available 24/7

If you see a message ‘No repeat prescriptions available to order’ on your NHS app, this is NOT a technical issue.

Please do not worry, we have NOT removed your list of repeat medications. This can mean:

• It’s too early to order.
• You need a medicine review.
• You have a repeat dispensing prescription (eRD) More information below.
• Previously issued as acute prescription (not on repeat).

Please contact the surgery to put your requests in manually.

• Via SystmOnline
• Via Anima – during practice opening hours. You can now use Anima to request repeat prescriptions without needing an NHS App account. This makes it easier for more patients to access online services quickly and securely.
• Using the Anima screen in Reception  - located on the left-hand side of the reception counter when facing the front desk, near the prescription box
• In person – complete an order form and place it in the prescription box in the main waiting area
• By post – send a written request to the surgery

Please list each item you require individually. We will not accept requests such as “all medications” or “everything on repeat”. This is to ensure you receive the correct medication and to help reduce unnecessary prescriptions, which cost the NHS millions of pounds each year.

Exceptions For Telephone Requests

In exceptional circumstances, such as for patients who are terminally ill, housebound or physically incapacitated and unable to use the other ordering methods, telephone requests will still be accepted on a case-by-case basis.

Electronic Repeat Dispensing (eRD)

If your medication is stable, you may be eligible for Electronic Repeat Dispensing. This allows a batch of prescriptions, typically covering 6 or 12 months, to be issued in advance and sent directly to your nominated pharmacy for monthly collection. This means you will not need to re-order until the final issue is due.

Please Plan Ahead

Our prescription processing time is 3 working days (excluding weekends and bank holidays).

However, please remember:

• Your pharmacy may need up to 72 hours to dispense your medication, depending on their workload.
• Urgent requests for routine medication cannot be accommodated within 72 hours unless there are exceptional circumstances.

Pharmacy Services

If you have any queries, comments or complaints regarding the services provided by the local Pharmacies, please contact them directly.

• Boots Hampton. Telephone: 01733 893 528
• Hampton Pharmacy. Telephone: 01733 248 371
• Halls The Chemist Farcet. Telephone: 01733 311 611  
• Halls The Chemist Stilton. Telephone: 01733 229 090  
• Landsdowne Pharmacy. Telephone: 01733 244 555  
• Rowlands Yaxley. Telephone: 01733 242 580
• Tesco Pharmacy Serpentine Green. Telephone: 01733 462 847