Practice News


GP Mean Earnings

GP Mean Earnings

All GP practices are required to declare the mean earnings (average pay) for GPs working to deliver NHS services to patients at each practice.
The average pay for GPs working in Lakeside Healthcare at Yaxley in the last financial year ended 31 March 2017 was £87,339 before tax and national insurance. This is for 4 full time GPs, 6 part time GPs who worked in the practice for more than six months.

SMS text messages/email reminders

SMS text messages/email reminders

Due to the changes to the Data Protection Act, we will no longer be able to send you text messages or emails without your written consent from May 2018.
You can do this in the following ways:

  • In writing giving your consent, outlining your name, address, date of birth and your signature.

Using SMS text messages/email is a very quick efficient and environmentally friendly way for us to contact patients regarding important reminders about upcoming appointments, clinic dates and other health related information.
It is also very important that we have your up to date contact information.

Please be assured that we will not share your contact details or personal information with any third parties
If you do not wish to be contacted by SMS/email please let us know and we will update your record accordingly. This again can be done online or in writing.

Remember you can change your mind regarding this at any time and as many times as you like.

Additional appointments available at this practice

Additional appointments available at this practice

We are making even more appointments available for patients at this practice. Additional appointments can be booked between the end of January to the end of March 2018. This is because we know that there are times you want to be able to see a GP at short notice. We also know that over winter lots of people have seasonal illnesses which require more than a pharmacy but don’t need emergency treatment.

The extra appointments are bookable by our GP’s when they call you back after you have booked a telephone call.

If you haven’t yet signed up for GP Online services simply call into the practice and ask about it or go to our online registration page here https://yaxleygp.secure-gpsite.nhs.uk/online-application
We’ll need some proof of ID and we can sign you up there and then. GP Online Services makes it easy to book appointments online and request repeat prescriptions. Find out more about this on www.nhs.uk/GPonlineservices

If you are not able to attend an appointment you have booked, for whatever reason, please let us know. We can then offer that appointment to someone else who needs it.

Alternatively, there are a wide range of other local NHS services available, including:

• NHS 111
NHS 111 can help residents if they need medical help or advice urgently but it’s not a life-threatening situation. Open 24/7, 365 days a year, NHS 111 connects patients to a team of fully trained call advisers who are supported by experienced nurses, paramedics, and GPs.
They will ask questions to assess the symptoms, and give healthcare advice or direct the caller to a local NHS service. If necessary, they can also call an ambulance or direct people straight to A&E. Calls to NHS 111 are free from a landline or mobile phone.

• GP out-of-hours service (OOH)
You can access the GP out-of-hours service by calling NHS 111. The NHS 111 team will assess your condition over the phone and if they think you need to be seen by a health professional, they will refer you to the OOH GP service.

• Self-care
Many minor illnesses can be treated at home with basic medicines that are available from your local pharmacy. Stocking up on essential medicines can help you avoid a trip to the GP or even A&E. Medicine cabinet essentials include:

• painkillers such as aspirin, paracetamol, and ibuprofen
• anti-diarrhoea tablets and rehydration powders
• indigestion treatment
• bandages and plasters
• antiseptic cream or spray
• first aid kit

• Pharmacies
Local pharmacies can offer expert advice and treatment for a wide range of common conditions and minor injuries. Pharmacies can help with a range of things including aches and pains, hangovers, colds, emergency contraception, and non-prescription medication. General opening times for pharmacies can be found at www.nhs.uk

• Minor Illness and Injury Units
There are a number of Minor Illness and Injury Units (MIIU) across the county that can treat a range of minor illnesses and injuries such as sprains and strains, broken bones, minor burns and scalds, minor head and eye injuries, bites and stings. No appointment is needed.

Peterborough MIIU
Monday – Sunday: 8am-8pm
Bank holidays: open 8am-8pm 

Important Patient Announcement

Yaxley Group Practice

Important Patient Announcement

Dear Patients
From January 1st 2018, the partners of Yaxley Group Practice and Lakeside Healthcare Group are delighted to announce that they will be working together as a single ‘GP Super-Practice’ to supply NHS services to the patients of Yaxley and neighbouring villages. It is important to note that we remain a traditional GP partnership, upholding all the values of traditional family doctor services, only bigger.
This is very exciting news for all patients and staff as it ensures sustainability and continuity of NHS service provision in our region, as well as terrific opportunities for future growth.
Over the months since we announced our intention to merge, there has been a great deal of behind the scenes activity.  We have reviewed processes, policies, operating procedures, and many more things.  There is still a little more to finalise over the next few days, but 1st January will be the first day of service provision and joint-working for the new organisation. From that date you will see staff in new uniforms and there will be some new ‘branding’.
One of the key things that it is important for us to stress to you, our patients, is that this joining-up of practices is an opportunity to build something bigger, better and more effective for the people we see, treat and serve. It is a hugely positive move for us all and puts us all in a very strong position for the years to come.
We would like to reassure patients that you will still be able to access services, staff and clinics in the same way that you have become accustomed to in recent years. There are no plans to move patients or staff or to introduce materially different working practices. For example, existing staff in Yaxley will not be asked to move to anywhere else in the Group.  The same applies to all locations. And obviously patients will still be registered at their own practice.
Each of the individual practices in the Lakeside Healthcare Group already delivers high quality healthcare services to their patients. This proposed merger will give us the opportunity to deliver truly excellent healthcare services to across a broader geography.  We will do this by taking the very best things that we do individually and gradually introduce those ideas to the expanded organisation.
In this way we shall all benefit:
  • our patients from a high quality, consistent service that is safe and effective;
  • our staff from being part of a bigger organisation that shall be more financially sustainable and able to offer greater training and employment opportunities;
  • our commissioners (those who buy our services on behalf of patients) from the wider range of services that can be provided more cost-effectively out of hospital.
You will have read in the national press over recent months that the NHS is facing a lean and challenging financial future.  Health economies across the NHS have to think about how money can be saved and in many instances they are contemplating cutting services and jobs and closing practices. It is this that we intend to avoid by this merger. Our future is largely down to us - what we do and how we do it, but with the key goal of preserving and enhancing great care to our patients.
We believe we can develop a different, better solution by becoming bigger.  Our solution is to expand GP primary care services and to be able to see and treat more patients in a community setting.
Lakeside Healthcare has already been singled out nationally for its strategic vision and has been appointed as one of only 14 national Multispecialty Community Provider ‘Vanguard’ sites by NHS England.
Being bigger will allow us to do a number of things:
  • Offer a greater range of services, including more minor surgical services and outpatient services and offer a different service to the very many patients we have with multiple long term conditions
  • Partner our local hospitals as equals and develop care packages that relieve much of the growing pressure on hospitals;
  • Allow us to win more contracts to provide different services, thereby increasing our collective revenues which in turn will allow us to invest more in people, premises and equipment;
  • Look at expanding our teaching and training services and our research & development services with local universities and other bodies.
  • Take direct control of future budgets as an ‘Accountable Care Organisation’
We would like to reassure any patients who are concerned about what this proposed merger means for them, please note that:
  • Our surgery will remain largely as it is
  • Your treatment will be the same as previously
Going forwards we plan to be able to offer patients:
  • More services in our surgery, rather than in hospital
  • Potentially a better, more reliable home visiting service
  • A different package of care for our patients with long term conditions
  • A better, more joined-up link with social care services
  • A more responsive service to cater for their needs
If you have any questions at all please contact us and we shall be happy to discuss this exciting next stage of development for primary care services in our expanded region.
Dr Richard Withers, Senior Partner
Mrs Aija Selby, Practice Manager


Dear Yaxley Group Practice Patients,


We write to inform you about a development at the Practice.  You may have heard in the press that both locally and nationally there are moves for General Practice to begin ‘working at scale’ in larger groups.  It is hoped this will help Practices cope with the challenging and changing local healthcare environment.


With this in mind we have been considering the Practice’s options over some time.  After a period of due diligence we now write to inform you of our intent to merge Yaxley Group Practice with Lakeside Healthcare Group from 1st January 2018.  Lakeside is a group of Practices based out of Corby, Kettering and Rushden originally, and now including local Practices at Oundle and Stamford. 

We believe that this is the best option for the Practice to safeguard its future with the challenges that we currently face.  We aim to continue to deliver high quality care, continue in our tradition of innovation and add to the services that we can deliver to our patients locally.  We hope to continue to be a voice for our patients within the local healthcare economy.


We are extremely proud of the traditions of Yaxley Group Practice and the standard of care and access that we offer.   For you, our patients, we do not envisage any immediate changes to the services that we deliver or your experience here at the Practice. There are no planned changes to our dedicated team that look after you.


Yours sincerely


The Partners

Yaxley Group Practice 

Saturday Surgery (Extended Hours)

Saturday Surgery

Due to changes in GP services locally, mainly the new GP Hub at Boroughbury Medical Centre and the new Integrated Urgent Care Service (IUC) accessible via 111, we will no longer offer emergency appointments on a Saturday morning from December 2017. There are a number of services in place to deal with our patients’ urgent care needs on weekends and we will continue to offer pre-booked appointments at Yaxley Group Practice. 

The Rowlands Pharmacy will be open as usual to collect medication that you have already ordered. There will be no facility at Yaxley Group Practice to have a repeat prescription issued on a Saturday.  

If you have forgotten to order your prescription and it is urgent you should speak with your pharmacist for advice and/or dial 111. 

Repeat prescriptions can be ordered online or in writing and it takes 48 hours to process the request (please note this does not include the time required for your chosen Pharmacy to dispense the prescription). Please be aware that repeat prescriptions are not processed on Saturdays, Sundays and Bank Holidays. 

Reports, letters and forms can still be collected from the Practice on Saturday for an interim period.

Late Arrivals


When an Appointment Time has been issued to our patients we do our best to see our patients on time. Our primary concern is the safe and efficient delivery of medical care for all our patients.
We ask all our patients to arrive in a timely manner for their appointments. We suggest you are checked in and in the appropriate Waiting Room at least 5 minutes before your appointment time.
We understand that a patient’s arrival can be delayed due to lots of different reasons, sometimes out of the patient’s control, but increasing numbers of late arrivals interfere with the Clinicians ability to stay on their schedule, deliver the care our patients require, and causes delay for other patients scheduled to see them.
We do understand that it can be frustrating when the clinicians themselves are running late but this is often due to emergencies and unexpected care required by patients.
Could all our patients please be aware that arriving late for your appointment may result in you not being seen and your appointment being rescheduled for another date and time. Please make a realistic allowance for arriving early and any potential traffic conditions when planning your journey. Please be aware and understanding that despite our best efforts, it may still be necessary to reschedule your appointment.
Please let our reception team know asap if you are likely to be late or miss your appointment.
Thank you for helping us to maintain the standards of care we strive for.

Additional ‘book on the day’ appointments

NEW: Additional ‘book on the day’ appointments at Yaxley Group Practice

These extra appointments are to help us treat you when you need it.

If you don’t need an appointment please remember to cancel so someone else that needs it can use it.

Book your appointment by speaking to your usual GP or on online. 

Bowel Cancer Screening

Bowel Cancer Screening

Are you between 60 and 74 years of age? Have you had your bowel cancer screen completed?

It is very important this condition is picked up early as treatment is more likely to be successful.

Ring Freephone 0800 707 6060 to order your test kit now or visit www.nhs.uk/bowel to find out more.

The sooner you act the better!

CQC Results

CQC Results

We had our CQC Inspection on the 22nd November 2016 and have been rated as “Good” across all categories for patient care. (Full report is available on the CQC website http://www.cqc.org.uk/location/1-585109158)

The Partners would like to thank all the team members at the practice for their support and hard work during this process.

We also appreciate any feedback received from our patients prior to and during the inspection.

The Partners – Yaxley Group Practice



YPA has been in existence for more than 30 years and has acted as a critical friend to (Yaxley Group Practice) YGP on behalf of the practice patients. In addition, with the support of patients, YPA has raised considerable amounts of money to purchase extra medical equipment for the benefit of patients using YGP.

The Association has reached a point where, in its current form, it is no longer tenable and cannot provide the financial support to secure the services of our Librarian who is based at the Practice. It is with much regret therefore that the committee of YPA has decided that the Association will go into a holding mode until the finances are exhausted and at that point will be wound up. We would like to express our thanks to all those who have worked hard over the life of YPA to make the Association such a great success. Special thanks must go to Pat Thomas, Liz Whitehouse and Linda Smith who have acted as our Librarians and have worked tirelessly on behalf of patients.

Once the YPA has been wound up if the practice patients want to keep a voice in YGP then it will be necessary to form a Patient Participation Group (PPG). This is the normal form of ‘patient voice’ in the primary care part of the NHS and such groups exist in many local GP practices, these groups do not fund raise but act as an interface between patients and the healthcare professionals to ensure that patient rights are protected.

If patients wish to continue to donate to the practice for the benefit of patients they can continue to do so.

If you are interested in being part of a PPG please contact Linda Smith (to the end of February) or Peter Leaton on 07780915266.

Peter Leaton – Chairman Yaxley Health Centre Patients Association


Patients’ Library

As a result of this closure, the Patient Librarian Role and service currently carried out by Linda Smith, will also sadly cease on the same date.  From the 1st March 2017, Yaxley Group Practice Staff and Partners will be signposting Patients and all users of the Patient Librarian Services, to external providers/sources.  Yaxley Group Practice is currently putting together a Fact Sheet of these services and contact details and this will be available to all Patients from 1st March 2017.

Linda has accepted a new role at Yaxley Group Practice following this closure but she will be moving into a new Administrative role supporting the Finance and Facilities, HR and Business Operations Teams.

Hinchingbrooke Midwifery Clinic

Hinchingbrooke Midwifery Clinic

With immediate effect there will no longer be a Hinchingbrooke midwifery clinic held at Yaxley Group Practice on a Friday. This decision has been made by the service provider because of low numbers of patients choosing their service.

However you can still choose their service and instead appointments will be made either at your home or at the hospital.

If you choose to use the Hinchingbrooke service you can contact the East Team Fenland Midwife office on 01354 644366 where there is a facility to leave a message which will ask you to provide your name, contact number and the GP surgery to which you are registered. Someone will then call you back to make the relevant appointment.

*Please note that the Peterborough Midwifery Service remains unchanged*



Following the successful introduction of our Doctor First appointments system, we have noticed a change in the pattern of calls to the Practice. We try hard to manage our staffing levels to meet the predicted call volumes. Our analysis shows there is an extremely low volume of calls after 18.00 and very few of these are ever of an urgent nature. We have therefore decided to make a change to our opening times.

With effect from Wednesday 19th October 2016 the Practice will be closing at 6.00pm Monday to Friday. This new closing time will also match the current in-house pharmacy closing time.

We have agreement that NHS 111 will be available to our patients from 6.00pm to provide medical advice and, if required, make arrangement for medical assessment with our local Out of Hours service the same evening.

The Cambridgeshire and Peterborough CCG is aware of these changes and this will bring our practice in line with the opening hours of many surgeries in Cambridgeshire.

In addition to this our analysis has also revealed that from 2.00pm is best time to call for test results, this is due the timing of the results arriving on our system and also telephone lines being less busy.

Yaxley Group Practice

Repeat Prescriptions

Repeat Prescriptions

Repeat prescriptions may be requested on line, in writing or by faxing (01733 244645). Written requests are left in the post box by Reception.

Please note it is Practice policy NOT to accept repeat prescription requests over the telephone due to safety concerns, as errors can be made when taking verbal message. This is in line with guidance from the Clinical Commissioning Group and best practice.


SystmOnline is the quickest, easiest and safest way to request repeat prescriptions. If you would like to register for this service, please complete a registration form on our website (www.yaxleygp.nhs.uk) or speak to the reception.  

Repeat prescriptions require at least 48 hours to process and possibly longer, if you need to see or speak to a doctor to authorise a repeat.

(Please note this does not include the time required for the Pharmacy of your choice to dispense the prescription, this can vary and sometimes could take up to 72 hours.)

Repeat prescriptions are not processed on Saturdays, Sundays and Bank Holidays.

Named GP

Named GP

 All patients registered at this Practice have a named GP. Initially your registered GP will be your named GP but you can request for this to be changed if you wish.

All of our patients are still able to consult with any GP of their choice in the usual way. If your usual doctor is not your named GP you can still continue to see them just as you do now.

The majority of our patients have been notified of their named accountable GP details, however, for the small minority this will happen at the next appropriate interaction with the Practice.


Yaxley Group Practice

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